Lobby Closed Feb. 11 and Feb. 12, 2025

BARC Connects customers: We will be closing early today due to the inclement weather. Fiber techs are still finishing up new installs and upgrades but will be available should a fiber outage occur. Please call 1-800-846-2272, option 2 for trouble tickets.

For payments: Please utilize our SmartHub portal or SmartHub app for easy payments.

Outage Update – February 6, 2025

Update: As of 6 a.m. on February 7, all fiber outages should be restored at this time.

Update on the cut fiber at 7:30 p.m.:

The fiber construction crew has installed the new fiber cable, and the splicing crews have begun re-splicing the fiber. We expect to see customers beginning to come back in service starting around 8:30pm.

Because there are 144 fibers that will be spliced on two ends, splicing will continue until around midnight when all customers should be back in service. We have two splicing crews working in tandem to bring customers back to service as quickly as possible.

Once again, thank you for your patience and we apologize for any inconvenience.

BARC Connects: A fiber line was cut and is impacting customers in the city of Lexington. The provider is working to resolve this issue.

Office Closed – December 6, 2024

BARC Connects offices will be closed on December 6, 2024. Please utilize your Smarthub app or portal to pay your bill. Please call 1-800-846-2272, option 2.

Outage Maintenance – October 30, 2024

BARC Connects has a planned maintenance outage this evening from 11 p.m. until 2 a.m. tomorrow, to repair the extensive damage from this weekend. This will affect Hot Springs, Warm Springs, Millboro, Falling Springs, Estaline and Bacova areas.

Outage Update – October 26, 2024

Service has been fully restored as of 2:15 a.m. A major line was damaged by a bear that required several hours to complete. We appreciate your cooperation and patience. Thank you to our fiber techs for working hard to get this fixed for our customers.

If you are still experiencing issues, we suggest unplugging your router from the outlet, waiting a minute and plug it back in. If this doesn’t work, please call customer support.

We are aware of a fiber outage in Falling Springs, Warm Springs, Hot Springs, Estaline, Millboro and Bacova. Crews are investigating the issue at this time.

Maintenance Outage – October 23, 2024

BARC Connects will be having a planned outage to run updates on October 23, starting after midnight. This outage should run around 30 minutes.

We appreciate our customers patience.

Outage update – September 8

Currently, we have an outage in the Turkey Hill area due to a fiber line that has been shot.

The outage is expected to last a few hours while techs repair damages.

We appreciate your patience.

Public Statement: Preparing for Tropical Storm Debby – August 8, 2024

Dear Valued Members of BARC:

As Tropical Storm Debby approaches, bringing with it significant rain and potentially isolated, strong winds, we want to assure you that our teams are fully prepared and ready to respond. However, due to the severity of the storm, we anticipate the potential for extended power outages in our service area. Our highest priority during this time is the safety of our members, customers, employees, and the community.

Safety is Our Top Priority

Your safety is of utmost importance to us. We strongly encourage everyone to take the necessary precautions to protect yourselves, your families, and your property. Please pay close attention to weather updates and follow any evacuation orders or safety advisories issued by local authorities.

Tips for Staying Safe During the Storm

• 1. Prepare an Emergency Kit: Make sure you have an emergency kit ready, including flashlights, batteries, non-perishable food, water, medications, and first aid supplies. Please have a back-up plan or place for medical necessities that require power and work with local authorities.
• 2. Charge Your Devices: Charge all your essential devices, such as mobile phones, ahead of the storm. Consider having portable chargers or power banks on hand.
• 3. Avoid Flooded Areas: Stay away from areas that are prone to flooding. Do not attempt to walk or drive through flooded roads, as water depth and currents can be deceptive and dangerous. TURN AROUND, DON’T DROWN
• 4. Stay Indoors: Stay inside your home or a safe shelter during the storm. Keep away from windows and doors to avoid injury from broken glass or flying debris.
• 5. Turn Off Electrical Appliances: Unplug sensitive electronic equipment to protect them from potential power surges. If flooding is imminent, turn off power at the main breaker.
• 6. Generators: If you use a generator, make sure it is installed properly and used in a well-ventilated area to prevent carbon monoxide poisoning. Never operate a generator indoors or in an enclosed space. https://barcelectric.com/generator-safety/
• 7. Stay Informed: Keep informed by listening to local news and weather updates on the radio or through your mobile device.
• 8. Avoid downed power lines and walking through flooded areas where power lines could be submerged. Allow ample room for utility crews to safely perform their jobs, including on your property.

Restoration Efforts

Current projections indicate BARC Electric service territory will begin to experience significant rain Thursday afternoon. The rain and wind are expected to continue through the night and start to dimmish around midday Friday. Our crews will begin restoration efforts as soon as it is safe to do so. Please understand that severe weather conditions may delay our ability to restore power immediately. We appreciate your patience and cooperation as we work to restore service as quickly and safely as possible.

Communication During the Outage

We will keep you updated on restoration progress through our website and social media channels. If you experience a fiber outage, please report it to our customer service line at 1-800-846-BARC (2272)

FOR EMERGENCY SITUATIONS, PLEASE DIAL 911.

Thank you for your understanding and cooperation as we navigate through Tropical Storm Debby together. Please stay safe and take all necessary precautions.

Sincerely,

BARC

Planned Maintenance Outage – June 25 and 27, 2024

BARC Connects will be conducting routine maintenance on our network on Tuesday June 25 and Thursday June 27 between 12 a.m. – 3 a.m. Internet and telephone services may experience a service disruption lasting no more than 30 minutes. We apologize for any inconvenience and appreciate your understanding.

Planned Maintenance Outage – June 19, 2024

On Wednesday, June 19, 2024, BARC Connects will be performing maintenance on our servers that will cause temporary outages on VOIP telephone services for customers located in the areas of Millboro, Estaline, Craigsville, Goshen, and Brattons Run. The outage will not last more than 10 minutes and will occur between 12:00 a.m.-2:00 a.m.